Privacy Policy
Last updated: 2026-05-15
This Privacy Policy explains how Tech Zone SARL collects, uses, stores, and shares information when you visit tech.com.lb (the “Site”) or purchase products from us. By using the Site you agree to the practices described here.
This Policy is governed by the laws of the Lebanese Republic. tech.com.lb is a reseller of consumer electronics, components, and accessories sold to customers in Lebanon.
1. Who we are
tech.com.lb is operated by Tech Zone SARL , located at Baabda-Jamous Street. For any privacy questions or requests, contact us at legal@tech.com.lb
2. Information we collect
We collect the following categories of information:
2.1 Information you provide
- Account and order details — name, billing and shipping address, phone number, email address.
- Payment information — handled by our payment processors. We do not store full card numbers on our servers.
- Communications — messages you send us through contact forms, email, WhatsApp, or phone.
2.2 Information collected automatically
- Browsing data — pages viewed, time on site, referring URLs, search terms used on the Site, products viewed, cart activity.
- Device and connection data — IP address, browser type and version, operating system, screen size, language.
- Cookies and similar technologies — see Section 5 below.
2.3 Information from third parties
- Payment status from payment gateways.
- Delivery status from couriers.
- Authentication data if you sign in using a third-party account.
3. How we use information
We use information to:
- Process and fulfill orders, including coordinating delivery and after-sales support.
- Authenticate accounts and prevent fraud or abuse.
- Communicate with you about orders, support requests, and account activity.
- Operate, maintain, and improve the Site, including measuring performance and diagnosing problems.
- Send promotional communications only when you have opted in, and only until you opt out.
- Comply with legal obligations, court orders, and lawful requests.
4. Sharing of information
We do not sell your personal information.
We share information only as needed and only with:
- Service providers (processors) who help us operate the Site, process payments, host data, send transactional email, deliver orders, or analyze Site usage. These providers are contractually limited to using the information for the services they provide to us.
- Authorities, when required by Lebanese law, court order, or to protect the rights, property, or safety of tech.com.lb, our customers, or the public.
- A successor entity, if tech.com.lb is involved in a merger, acquisition, or sale of assets — in which case we will notify you before your information becomes subject to a different policy.
Browsing data and account data are owned by tech.com.lb. We do not sell, rent, or trade this data to advertisers or data brokers.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember items in your cart, measure how the Site is used, and improve performance. Categories include:
- Strictly necessary cookies — required for the Site to function (cart, checkout, login). These cannot be disabled.
- Performance and analytics cookies — help us understand how visitors use the Site so we can improve it.
- Preference cookies — remember your language and display preferences.
You can control cookies through your browser settings. Blocking strictly necessary cookies will break parts of the Site such as checkout.
6. Data retention
We retain information for as long as necessary to:
- Fulfill the purpose for which it was collected (for example, completing an order and handling any subsequent warranty or return).
- Comply with legal, tax, accounting, or regulatory obligations under Lebanese law.
- Resolve disputes and enforce our agreements.
Order and accounting records are retained for the period required by applicable Lebanese tax and commercial law. Inactive accounts may be archived or anonymized after a reasonable period.
7. Security
We use technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include HTTPS for the Site, restricted administrative access, encrypted backups, and monitoring. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. Your rights
Subject to applicable Lebanese law, you may:
- Request correction of inaccurate information.
- Request deletion of your account and associated personal information, subject to our retention obligations.
- Withdraw consent for marketing communications at any time by using the unsubscribe link or contacting us.
To exercise any of these rights, contact us at legal@tech.com.lb. We may need to verify your identity before responding.
9. International transfers
Some of our service providers may process information outside Lebanon. Where this is the case, we take reasonable steps to ensure that information continues to be protected to a standard consistent with this Policy.
10. Children
The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact legal@tech.com.lb and we will delete it.
11. Third-party links
The Site may contain links to third-party websites (manufacturer pages, social media, payment providers). We are not responsible for the privacy practices of those sites. Review their policies before providing information to them.
12. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be highlighted on the Site or communicated by email where appropriate. Continued use of the Site after a change means you accept the updated Policy.
13. Contact
Questions, requests, or complaints regarding this Policy or our handling of personal information:
- Email: legal@tech.com.lb
- Address: Baabda, Jamous Street
- Entity: Tech Zone SARL
14. Governing law
This Policy is governed by the laws of the Lebanese Republic. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.